PLACING AN ORDER

We will be delighted to accept any order, unfortunately due to the current economic climate we have found it necessary to introduce a small order administration charge, to cover the extra cost when processing, low value orders. A nominal charge of £3.00 (ex. VAT) will be chargable on all orders under £50.00 (ex VAT). You can order by phone, email, fax, post or online. Econo-med reserves the right to refuse or cancel any order at any time and that decision is final.

PRICING

Every effort will be made to maintain a stable supply and pricing policy subject to market conditions and variations. All prices are correct at the time of going to print, however Econo-med reserves the right to alter prices without notice, explanation or notification. We will be pleased to confirm our latest prices by telephone, email or fax whichever is most convenient to you. Our current and up to date prices can be found on our website at www.econo-care.com. Prices and delivery charges are exclusive of VAT. Invoices are in £ sterling at the prevailing VAT rate, unless a valid VAT exemption form is provided at the time of ordering.

PRODUCT DETAILS AND SPECIFICATIONS

Econo-med reserves the right to alter details and specifications without notice, explanation or  notification. We reserve the right to substitute similar quality items based upon availability to complete your order. The goods are supplied according to the descriptions and specifications supplied by the manufacturer. Econo-med, its employees and agents are not authorised to make any representations concerning the goods unless strictly confirmed by Econo-med in writing. In agreeing to these terms you acknowledge that you do not rely on any such representation to complete your purchase with us. We make no recommendations as to the suitability of the products for any particular purpose.

PAYMENT - NON ACCOUNT HOLDERS

If you do not have a credit account with Econo-med full payment will have to be received by us before the goods are dispatched. We accept payment in pounds sterling (£) by credit card, debit card, BACS, Cheque.

CONTACT

TEL: 0844 824 3464 for Medical, 0844 858 4551 for Care or 0844 824 3454 for Beauty
FAX: 0844 824 3465
Or you can use our contact form to send an email.

PAYMENT - CREDIT ACCOUNTS

Payment is due 21 days after invoice date. We accept payment by credit card, debit card, BACS, Cheque and PayPal. Failure to pay on time will be subject to interest being paid charged on the overdue amount of 8% above Bank of England minimum lending rate and account facilities will be withdrawn. We reserve the right to suspend any pending deliveries and accept no further liability on warranties. Credit accounts are available subject to status.

RECEIPT OF GOODS

It is the responsibility of the customer to check and count all parcels/goods before signing any accompanying delivery note. Errors cannot be corrected afterwards.

MISSING OR DAMAGED GOODS

Claims for missing or damaged goods will not be accepted unless the company is advised within 48
hours of receipt of goods. Econo-med will not consider any claims made outside of the stated notification period.

RETURNING UNWANTED OR INCORRECTLY ORDERED GOODS

When goods have been ordered in error or are not as expected Econo-med may agree to their return subject to a 15% handling charge. This request must be made in writing to Econo-med within 7 days of receipt of goods, excluding bank holidays and weekends. The returning of the goods to us will be entirely at your own cost and responsibility. We will not be held responsible for missing parcels that you are returning to us. Returned goods will only be accepted where a returns authorisation number has been given. This must be quoted on all accompanying documentation. The following goods only are eligible for return.

1. Goods that are not perishable or sterile
2. Goods that are not given free or as part of an offer
3. Goods that are unworn, unused and sent back to us in original packaging
4. Goods received that have been substituted for original items ordered

CANCELLATION OF ORDER

Must be done in writing within 7 working days of receiving goods. Econo-med reserves the right to apply a handling charge when an order is cancelled. In respect of standard items a 15% handling charge will be made of order value excluding VAT. In respect of special non-standard items such as specialised equipment or including uniforms, orders cannot be cancelled, payment must be paid in full. Cancellation after dispatch cannot be accepted.

DELIVERY TIMES

All orders received before 3pm are dispatched on a 48hr delivery service. If next day delivery is required this can be requested at time of ordering. Delivery of large and heavy items will be subject to manufacturers lead time and will be advised by our customer service team as soon as possible.

DELIVERY CHARGES

All Items will be delivered Free of charge to Mainland UK. Delivery to Northern Ireland, Scottish Highlands and Islands, Isle of Man, Isle of Scilly, Isle of Wight and Channel Islands will be advised of charges at time of ordering

GUARANTEE

All items are guaranteed according to manufacturers warranty. All glass items are excluded from the
guarantee.

LIABILITY CLAIMS

Econo-med's total liability for any claim however arising shall not exceed the price of the goods supplied. Econo-med will not be liable for any consequential loss for anything, however arising. Your statutory rights are not affected.

TITLE

All rights to ownership and possession of goods supplied by Econo-med shall remain and belong to
Econo-med until payment in full for goods is received and cheques received are cleared. The customer agrees to keep the goods identifiable as the property of Econo-med and keep them stored in a merchandisable condition. The customer as agent of Econo-med will hold the goods until full payment has been made.

E & OE

Any typographical, clerical, other omissions or errors however made, in any of Econo-med's literature,
quotations, price lists, invoices or any other documents or information supplied by the company shall be subject to correction without any liability on the company's part.