Can I view my orders history?

Yes you can! Please click on the ‘my account’ link at the top of the page and click on ‘order history’ and you will be able to view your orders from the last 3 months.

Where is my order?

All complete orders are despatched no later than the next working day after the order has been placed. If you have chosen the free delivery option you shall receive your order within 48 hours of despatch. On rare occasions however, parcels can be delayed, and we recommend our customers to contact us concerning missing items no earlier than 3 working days after placing their order.

Please note: for some small parcels we despatch using Royal Mail’s 1st class recorded delivery service. Please visit the Royal mail website for more information on late or lost mail.

How do I change or cancel an order?

Orders are despatched no later than the next working day, if you wish to make a change or cancel an order that you have just placed then you will need to contact our customer services team on 0844 858 4551. We reserve the right to apply a 15% + VAT handling charge when an order is cancelled. Some specialist items, such as: salon wear or specialist equipment, once ordered cannot be cancelled.

Unfortunately if your order has already been despatched we will be unable to amend the order, please see our returns policy if you wish to return any unwanted items.

I'm not from the UK can I still place an order?

Sorry but at this time, if you are not from the UK we cannot deliver to you. Econocare however is expanding at a phenomenal rate which means that very soon we will be available to supply internationally.

Can I use multiple vouchers against an order.

No, only one voucher can be used against any transaction.

What is the average delivery time expected for my order?

Here at Econo-care we aim for a next day delivery service, but please allow up to 3 working days to recieve your order before contacting us.

What is your returns policy?

You can return unwanted goods back to us within 7 days. However, in some cases you will be charged a handling fee. Please go to our terms and conditions page to find out our returns policy

To where do I return my faulty item?

Before returning your faulty item please call 0844 858 4551 within 48 hours of delivery and choose option 2 for customer services.

What are your credit terms?

Payment is due 21 days after invoice date. We accept payments by credit card, BACs, Cheque and PayPal. Failure to pay on time will be subject to interest being charged on the overdue amount of 8% above Bank of England minimum lending rate and account facilities will be withdrawn. We reserve the right to suspend any pending deliveries and accept no further liability on warranties. Credit facilities are excluded on all furniture and special order items, which must be paid for in full before dispatch.

I have been given a voucher code, how do I use it?

Enter your voucher code when you checkout of your basket.

How to I place an order on credit

First you should register to create an account on the website. Once complete send us a request using the contact us form and ask for credit terms to be activated on your website account. If you make the request during our office hours (9-5:30 Mon-Fri) we will reply within 2 hours to inform you how to place an order. We offer credit to businesses and professionals subject to status, please read our terms and conditions for more information.

How do I unsubscribe from the newsletter

To unsubscribe, enter your email address into the mailing list form at the bottom of every page, select the Unsubscribe radio button and click on the "Sign me up to Updates" button.

I want to change the email address on my account?

The email address that you entered when registering is locked in the system and cannot be changed by a user, to stop anyone hijacking a user account. If you wish to change your email address the please contact us, using our contact us form. Please include your full address and customer number if you know it. We will check our database and call you on the telephone number that you registered with to confirm your details before changing your email address.

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